A technician or salesperson who falsifies a customer's signature or adds content to a signed document commits what crime?

• A. Forgery
• B. Fraud
• C. Embezzlement
• D. Theft

Answer: (B)

Deception to gain something of value through a signed document is fraud. When a technician or salesperson falsifies a customer’s signature or adds content to a signed document, the key element is the intent to mislead and obtain money, services, or favorable terms by presenting a false record. That deliberate misrepresentation is the essence of fraud—using false information to induce another party to act or part with value. The other options don’t fit as well: theft is taking property without permission, embezzlement involves misusing funds you’re entrusted with, and forgery is creating or altering a document itself; in this scenario the focus is on the deceptive act to gain value, which is fraud.